Chocolate Shipping Notice
- We cannot be held responsible for chocolate melting during shipment.
- British chocolate has a high milk content and melts easily, especially in warmer months.
- To help prevent melting, we recommend combining frozen orders with chocolate purchases during the summer months.
- If chocolate melts and then solidifies, you may notice a white film on the surface—this is called blooming. While it may affect the appearance, it does not impact the taste or deliciousness!
Shipping Information for Frozen Orders
- All orders with frozen products will be delivered within 2 days of dispatch from our Katy, Texas facility. Your items will be carefully packaged in an insulated liner and shipped with dry ice to ensure they arrive in perfect condition.
- We ship frozen products Monday–Wednesday to prevent orders from sitting in a UPS facility over the weekend and spoiling.
- Please allow 24 hours for order processing before shipment. Example: Orders placed Tuesday afternoon will ship Wednesday and arrive Friday when using UPS 2nd Day Air.
- All frozen orders will be shipped via UPS 2nd Day Air, as dry ice has a 48-hour lifespan.
- The minimum order weight for frozen shipping is 6 lbs.
- You may combine frozen and dry pantry items in a single order. However, the weight of dry products will not count toward the frozen order minimum for shipping.
- You can also choose in-store pickup at our Katy and Magnolia locations, whether you place your order online or over the phone.
Shipping Cost
- Orders within the Continental US will ship via UPS 2nd Day Air from our facility in Katy, Texas.
- Shipping cost is calculated during checkout and is based on the total weight of your order and your shipping location.
Tracking & Delivery Information
- Tracking numbers will be emailed to you after your order is placed.
- To check the status of your package and the estimated delivery date, please visit the UPS website.
- Once your package has been handed over to the carrier, we have no control over shipping speed or delays.
- During peak delivery seasons, shipments may experience delays. Please note that delivery dates are not guaranteed.
Shipping Restrictions
- We currently only ship within the U.S.
- At this time, we are unable to deliver to APO/FPO addresses, Alaska, or Hawaii.
Returns & Refund Policy
- We do not accept returns or exchanges.
- However, if there is an issue with your order, we are committed to making it right.
- Please contact us if you receive a damaged or incorrect item, and we will work to resolve the problem.
Questions or Concerns?
If you have any other questions or concerns, please email us at info@british-choice.com or send us a message via the Contact Us page on our website. We will be happy to assist you.
