If you know the product or brand you’re looking for, using search is usually the fastest option.

• On desktop: Use the search bar at the top of the website.
• On mobile (website): Tap the magnifying glass icon in the header.
• In the app: Tap the magnifying glass icon at the top or bottom of the screen.

Search works across all products and is especially helpful if you already know what you’re looking for.

If you’re browsing rather than searching, starting with categories or collections is the easiest approach.

• On desktop: Use the top menu bar and hover over or click options such as Shop, Frozen Food, or Gifts, then select a sub-category (for example: Chocolate, Frozen Pies, or Drinkware).
• On mobile (website): Tap the three horizontal lines in the top corner to open the menu. From there, choose Shop, Frozen Food, Gifts, or Shop by Occasion, etc., and scroll to find the category you’d like. You can always return to the home page by selecting Home or tapping the logo.
• In the app: You can scroll down on the home screen and tap any of the category images (such as Sausages & Bacon, Pies & Pasties, or Frozen Fish). You can also tap the three horizontal lines at the top to open the menu, or use the Categories icon at the bottom of the screen to see all collections at once.

Once you’re inside a category, filters make it easy to narrow products by brand, type, or other options.

Yes! Most category pages include filters that allow you to narrow products by brand, product type, and other helpful options, making it much easier to find exactly what you’re looking for.

• On desktop: From the top menu, select Shop, choose a category such as Chocolate, then use the Filters panel on the left side of the page. You can filter by brand, flavour, or type — for example selecting Galaxy, White Chocolate, or Coconut.
• On mobile (website): Tap the three horizontal lines in the top corner to open the menu. From there, tap Shop, choose Chocolate, then a sub-category such as Chocolate Bars. Scroll slightly until you see Filter or the filter funnel icon on the screen. Tap it to filter by brand or product type (for example Cadbury, McVitie’s, or Peanut Butter). You can remove filters and tap the filter icon again to start over.
• In the app: We’re currently working on expanded filter options. At this time, filters in the app are limited to Price and Availability.

Frozen orders are delivered within 2 days of dispatch from our Katy, Texas facility. Please allow up to 24 hours for order processing before shipment. To protect product quality, frozen orders ship Monday–Wednesday using UPS 2nd Day Air and will not ship later in the week to avoid weekend delays.

British Easter eggs are especially delicate, and we’re unable to offer replacements for eggs that arrive damaged. This includes cracked or broken eggs, as well as any melting or discoloration that may occur due to temperature fluctuations during shipping. All eggs are packed with great care and shipped via UPS 2nd Day Air; however, once in transit, handling and temperature conditions are beyond our control. Thank you for your understanding.

All frozen orders are shipped via UPS 2nd Day Air to ensure they arrive safely while packed with dry ice and insulated liners. This shipping method is required due to the limited lifespan of dry ice.

For non-frozen (dry) pantry items, we offer standard shipping via USPS, and UPS is also available if you prefer. In-store pickup is available at both of our shop locations.

At this time, we ship within the United States only. We’re unable to ship to APO/FPO addresses, Alaska, or Hawaii. In-store pickup is available at our Katy and Magnolia locations for customers who prefer to collect their orders in person.

Frozen and non-frozen items ship separately due to temperature requirements. Frozen items require insulated packaging and dry ice and are shipped via UPS 2nd Day Air to ensure they arrive safely. Non-frozen pantry items ship separately using standard shipping methods.

Shipping costs are calculated at checkout based on the type of items in your order (frozen vs non-frozen), the total weight, and your delivery location. Frozen items ship via UPS 2nd Day Air from our Katy, Texas facility, while non-frozen items ship separately using standard shipping methods. All available options are shown clearly before you place your order.

Many of our products are imported from the UK in limited quantities. Once an item sells out, it may take time to restock depending on availability and shipping schedules.

We receive new shipments frequently, but restock timing varies by product. If something you’re looking for is out of stock, we recommend checking back soon.

If your order arrives damaged, please contact us as soon as possible with photos of the packaging and items. We’ll review the issue and do our best to help.

Due to the nature of food products, we’re unable to accept returns on edible items. Non-food items may be eligible for return—please contact us before sending anything back so we can help.